We’re very proud of the work we’ve done to date and we thought it would be nice to share a few of our customers’ comments below.
I wanted solar panels on my roof as I have a desire to be as environmentally friendly as possible.
To this end I did not want any high pressure salesmen or nonsense sales techniques telling me what to have. The salesman knew his technical stuff so it was easy to best decide on the benefits of the installation and my budget.
The installers worked as a team together and very efficiently installed all the equipment and panels very neatly and with the minimum of fuss. I felt comfortable with them in my home, my only concern was that I wished that I had tidied up more before they came.
Since installation the numbers on the meter keep increasing and it’s good to be able to do a load of washing knowing it’s being powered by the sun!
I’d recommend them to anyone.
– Geoff Collins, Luton (The Bearded Photographer)
I’d just like to say a huge thank you for the fantastic service I’ve received from Fenland. I originally got your name from someone who had used your company previously, and I, having got lost in the sea of information and companies trying to “sell me solar” grabbed their recommendation of Fenland with both hands. Never did I make a better judgement.
From the first phone call, Malcolm arranged to be there at “my” time. Turned up. Didn’t do the hard sell. Gave me the information, let me make the decision. Arranged and agreed fixings and payment expectations etc,.
Fitting day, amazing. Men turned up as arranged. Fitted the solar system after discussion about pattern of panels. I hardly knew they were there. Then they were gone. I was left with no mess, no fuss, no worries, just a well installed, effective and efficient solar system second to none.
I have absolutely no hesitation in recommending anyone to use this company with complete confidence. A truly fantastic company who offer and provide an old fashioned service for a thoroughly modern way of life.
Many thanks Fenland, hope to be doing business with you again sometime in the future.
– Carole Wilkinson, Derbyshire
We had spoken with other providers before, but they all seemed cagey when it came to price. Fenland Solar showed exactly what we’d get and what it would cost right there and then. It felt reassuring that we were making exactly the right choice and they have exceeded all our expectations.
– Dawn Grainger, St Osyth, Essex
There are several reasons why I would recommend Fenland solar, some of them resulting from experiences with other solar companies.
Initially, I was impressed with the salesman who quoted a competitive price and calculated the expected returns based on the size of our roof, its direction and angle etc within the guidelines for average sunshine. A subsequent phone call to the “backroom boys” reinforced my initial impressions as they had clearly done considerable research into the quality of the equipment, thus maximising the potential returns.
The surveyor was very knowledgeable and discussed at length precisely how the system would be installed. The fitters were efficient and explained throughout what was being done, reinforcing Fenland’s claim to be using the best quality materials. There was good communication between the salesman, the surveyor and the fitters.
Fenland issued the registration certificate promptly and offered advice on the Feed-in Tariff registration process, advice which resulted in a satisfactory outcome.
The KWh’s generated so far have exceeded the predicted returns.
– Graham Bush, Stapleford, Cambridge
I would be happy to recommend Fenland Solar to anyone thinking of having solar panels fitted to their roof. I talked to a number of firms before choosing Fenland Solar and at one time thought of giving up on the idea but the opportunity of taking electricity from the sky could not be ignored .
I was impressed with the smooth execution once the paper work was completed and very happy with the way, first the scaffolders, and then the electricians swung into action I was even more impressed when I saw my electricity meter going into reverse action. I do not fully understand how it all works but I can see that I have generated an average of 16 units each day since the panels were connected and whilst I realise that all days may not be as sunny as I would like It seems to me that this has been one of my best investments to date. And I know that my electricity account will be ameliorated during the years ahead.
I know that I am fortunate to have a roof large enough to take 16 panels and facing south I also feel fortunate that I found Fenland Solar.
– Robert Gardner, March Cambs
We would like to say how satisfied we are with our installation. We had already done some research and had a number of quotes from other companies before the visit from Fenland’s surveyor, Tim Higgins. His explanation of the pros and cons was pitched at just the right level – not too much science – and Fenland’s quote was competitive.
In the end it came down to two companies and Fenland got the contract in part because they were a local company, but also because Tim Higgins was prepared to go to a lot of trouble to resolve some cosmetic and other concerns we had about positioning panels and associated equipment, without compromising the efficiency of the system. We were left with confidence that the most sensible and effective solution possible had been arrived at.
The installation was as slick as it could be; scaffolding arrived and was erected on schedule and installation went ahead as promised and was completed on time, the weather notwithstanding. The site was left clean and tidy.
The assistance Fenland gave us with the form filling for the Feed in Tariff (FIT) scheme was invaluable and we submitted the completed form to our energy supplier who registered us without any problems at all. The follow up visit from Tim Higgins three months later was appreciated and worthwhile as not least he noted that we hadn’t returned our insurance registration certificate.
Three months later the system is working as anticipated, in which context we would recommend the Watson monitor which is available as an option. We feel that this is an integral part of the system because it shows the user, exactly, how much energy is being produced by the system at any time, how much is being consumed, how much is being drawn from the grid, if any, and the total amount generated since installation. The data the monitor collects can also be downloaded to a PC as a permanent record but, more importantly still, it enables the user to make most effective use of the system in the context of running energy-hungry appliances. Without the Watson monitor this would be a matter of guesswork. We take the view that it is about as important as a speedometer on a car.
Ten out of ten for the entire process from survey to follow-up customer care. We have no hesitation in recommending Fenland Solar.
– John and Jenny Cook, Ramsey, Cambridgeshire
Fenland Solar have fitted solar PV for me and are now to install for my son. All the staff are friendly, impeccably polite and courteous. Their total focus is on customer satisfaction and they go out of their way to ensure this is the service they deliver.
The initial sales meeting has no ‘pitch’ and there is no perceptible ‘sell’. The follow up technical survey ensures that the best possible solution is designed. Scaffolding is reliable as they own their own scaffolding company and the installation is prompt, quick and quiet. They were even extremely careful with a mass of lavender that is my wife’s pride and joy.
All through the process they are supportive and happy to answer the most inane of questions. One of the best sales and performance companies it has been my pleasure to deal with. (I was a Consultant in Customer Sales and Service and know good service when it is provided).
– Graham (I forgot to mention your coffee is delightful!)
We have recently had Solar Panels fitted to our roof by Fenland Solar and we are absolutely delighted. Dealing with them from beginning to end was a pleasure. Every member of their staff were extremely friendly and helpful. Nothing was too much trouble for them. They were so professional and efficient, every stage of the job went like clockwork.
First Class Job, First Class Service, would certainly recommend this Company.
– Mr & Mrs Shaw, Baston